Lexus, Buick Lead J.D. Power’s Latest Vehicle Dependability Survey; Volkswagen and Chrysler Struggle

Lexus has once again secured the top spot in J.D. Power’s 2025 Vehicle Dependability Study (VDS), while Buick ranked highest among mass-market brands. However, as vehicles become increasingly complex, overall consumer complaints have risen.

Now in its 36th year, the VDS evaluates reliability across 184 specific problem areas—including infotainment systems, driver assistance technology, powertrains, and interior and exterior features—based on data from the first three years of ownership.

Top Performers and Struggling Brands

Toyota’s luxury division, Lexus, claimed the highest overall ranking for the third consecutive year, with a score of 140 problems per 100 vehicles (PP100). In the mass-market category, General Motors’ Buick led with a score of 143, followed by Mazda (161) and Toyota (162).

Among premium brands, Cadillac ranked second (169 PP100), while Porsche secured third place (186 PP100).

At the lower end of the rankings, Volkswagen (285 PP100), Chrysler (282), Jeep (275), Audi (273), and Land Rover (270) had the highest number of reported issues. Meanwhile, Tesla landed in the middle of the pack with 209 PP100.

Industry-Wide Challenges

The 2025 VDS, based on responses from 34,175 owners of 2022 model-year vehicles, differs from J.D. Power’s Initial Quality Study, which assesses issues within the first year of ownership.

This year’s findings highlight persistent challenges in software reliability and personal device integration, particularly with plug-in hybrid electric vehicles. Overall, the industry saw a 6% increase in reported problems compared to the previous year, with an additional 12 PP100.

“While the rise in reported issues may frustrate both automakers and consumers, it’s crucial to consider the industry’s challenges during this period,” said Jason Norton, director of auto benchmarking at J.D. Power. “Many of these vehicles were produced amid supply chain disruptions, record-high vehicle prices, and workforce instability following the pandemic.”

Segment Leaders and Model Awards

Toyota and GM led in model-level dependability awards, each earning six top rankings. The Toyota Avalon was named the most dependable vehicle overall, despite not being a top-selling model.

In the compact car segment, the Toyota Corolla secured the top spot, followed by the Kia Forte and Subaru Impreza. Among premium vehicles, the BMW 3 Series led, with the 4 Series following closely behind.

For midsize cars, the Toyota Camry ranked first, ahead of the Nissan Altima and Hyundai Sonata. The Chevrolet Corvette earned the highest score among premium sports cars.

In the SUV and truck category, notable winners included the Lexus GX, Toyota RAV4, Cadillac XT6, Chevrolet Tahoe, Chevrolet Silverado, and Nissan Murano.

As the automotive industry continues to evolve, manufacturers will need to address software reliability and integration challenges to improve long-term customer satisfaction.